On Monday, October 24, CardConnect will be performing maintenance to the BluePay gateway, beginning at 11:00PM EST. There is nothing that you need to do to prepare for the maintenance and this notification is informational only.   

While downtime should be minimal, there will be a momentary processing impact, which is expected to last for only a few minutes.  

During this brief window, CardConnect recommends withholding any card and/or ACH processing, otherwise you may be required to reprocess. Staff and users/members may receive an error message when trying to process a payment during the maintenance window. Users will see a ‘declined’ notification if their payment is unable to go through as a result of the maintenance. Staff and users/members will need to re-try a payment if it doesn’t go through.   

BluePay Gateway Maintenance  

Effective Monday, October 24, 2022, at 11:00PM EST 

Estimated Duration: 15 minutes or less 

Components Impacted: BluePay Gateway (Transaction Processing, APIs, Web Interface, Settlement, 3rd Party Services, Transaction Notification) and Web Interface, APIs. 

You can receive real-time updates from CardConnect's Status Page: https://status.cardconnect.com/]