Q: Will there be an increase in price when I upgrade to the YourMembership.com product?

We know Associations don't have unlimited funds for software and we want this upgrade to be seamless and easy. Upgrading gets you new features without an increase in prices. In some cases it may be less.

Q: What is the upgrade timeline?

• M24X7 upgrades have started. We have replicated sites and put in place tools and training to convert clients to the new platform.
• M360 upgrades have started. For those that have not started, we will be scheduling 30 clients to begin implementation in November and 30 clients to begin in December. Beginning January, 90 client implementations will be scheduled per month through May.
• End of service dates – M24x7 end of service is scheduled for 12/31/2013. M360 end of service is scheduled for 6/30/2014.

Q: How long is the go-live process/launch timeframe with YourMembership.com?

Once you begin, the typical implementation takes approximately 40 days for M24x7 sites and 60 days for M360 sites.

Q: Will I have all of the same features?

No. Some features from Affiniscape products will not be present in the YourMembership.com product. Core features including database management, reporting/analytics, conference/events, dues collection, professional development and email marketing will still be available in the new software. In addition to these you will be gaining robust features including an online community for your members, group/committee collaboration tools, installment payments for membership, a report builder, email analytics, and much more. Features from Affiniscape products developed in YourMembership.com since the merger include: Dues & Renewal Rules, Professional Development enhancements, Payment Allocation Report, CSS Headings & Site Hosted Newsletters.

Q: What about my custom features?

All custom features from Affiniscape products likely will not be present in YourMembership.com – but we need and value your feedback on features and functionality.

Q: How does this impact my Career Center relationship?

Your current Career Center agreement remains unchanged by the merger. For Career Center partners this means "business as usual" as we continue to work on your behalf to provide an invaluable resource to your members, job seekers and employers, while delivering non-dues revenue to your association.

Q: Are you still supporting Affiniscape products?

Yes. We are continuing to support M24x7 and M360 customers during the upgrade period.

Q: Is there a cost to upgrade?

We will be offering comparable products on the YourMembership.com platform at no additional cost to upgrade.

Q: Do I have to upgrade?

Yes. All existing Affiniscape customers (M24x7 and M360) must upgrade to the YourMembership.com platform. End of service dates – M24x7 end of service is scheduled for 12/31/2013. M360 end of service is scheduled for 6/30/2014

Q: What features will M24x7 only partners have access to?

Partners upgrading from M24x7 will have access to every feature of YourMembership.com.

Q: How much time can I expect to invest in the upgrade process?

Every upgrade will vary, but we have automated as many steps as possible to minimize the amount of time you will need to commit to the upgrade efforts.

Q: How long will we have access to M360/M24x7 after the upgrade?

You’ll have access to your existing platform for 30 days after you go live with the YourMembership.com platform. If needed, you can request additional access time.

Q: Is there a document that outlines the process?

Yes. (PDF coming soon)

Q: What should I be doing to prepare for the upgrade?

Nothing. We’ll contact you when it’s time to schedule your upgrade.

Q: Will I have to move all my content pages myself?

No, we have automated the transfer of your content pages. You will, however, need to review these pages to ensure they transferred correctly.

Q: Where can I learn more about YourMembership.com?

Visit YourMembership.com

Q: How do I submit an idea or feature request?

Currently, there is functionality in the YourMembership.com product called "The Idea Box" where you can submit your ideas and feature requests.

Q: How will this upgrade impact our day-to-day business operations?

Our team is committed to making the upgrade as easy and seamless as possible. We will be offering on-demand as well as phone and web-based training on the new platform.

Q: Will I have to pay for individual seat licenses?

No. Unlimited admin licenses are included.

Q: Will I have to pay for training or support?

No. All training and support will be included.

Q: How will support on the new product work?

All customers receive unlimited support via phone, chat and web.

Q: Will I still be able to build and update my own webpage content?

Yes. The software utilizes an intuitive WYSIWYG editor for content management.

Q: Will I have an agreement with YourMembership.com?

Yes. We will provide you with a service agreement that outlines our standard terms and conditions.

Q: Will YourMembership.com offer custom development and design?

YourMembership.com does not offer custom development services; however, custom site design is available as part of its professional services offerings.

Q: What training materials exist?

We have a robust library of self-paced articles and videos as well as an online community for your administrators.

Q: Is there a test site for us to look at prior to our upgrade?

Yes, you can request access to one of our sandbox websites.

Q: How can I get a demo of my new product?

Click here to view a recorded product demonstration.

Q: Will I be able to use Affinipay with the YourMembership.com software?

Yes. Affinipay is integrated with YourMembership.com and you will be able to continue processing realtime transactions. You will need to contact Affinipay to sign a new merchant services agreement to confirm your continued service.

Q: Is YourMembership.com cloud-based?

Yes.

Q: Will we continue to have a user conference?

The Annual Partners (Users) Conference has been an important part of our history the past eight years. We look forward each year to meeting, learning and growing with you through the knowledge shared at this event. The Users Conference will continue to be an important part of our future.

Q: Will there continue to be a resource center to offer and/or get thought leadership and best practices?

Yes.

Q: Will there be any training for our members?

No, YourMembership.com does not provide training to end users. YourMembership.com will provide unlimited training to you and your staff so that you can then educate your members on how to use your website.

Q: What if I'm not a techie?

We are here to help.

Q: What products does YourMembership.com offer?

We offer products and services to help your association grow and serve the complete life cycle of your members. Our solutions provide new revenue generating opportunities for your association while increasing membership value through education services, career networking and member promotion and marketing. Offerings include:

• Association Management software
• Career Network
• Directory Solutions
• Professional Services

Q: Does YourMembership.com include a Professional Development Module (CE)?

Yes. The system within YourMembership.com tracks a member's active, incomplete and expired certifications. In addition, the system notifies the member when CEUs are expiring that will result in losing certification status.

Q: Does YourMembership.com include website and email tracking stats?

Yes. Website tracking is typically handled with a Google Analytics account, but you can use any 3rd party tracking system (client side coding) you prefer. Email tracking is a proprietary system that tracks the following stats: Total sent, total views, the last time the email was viewed, email link tracking, and who viewed the email.

Q: How do guests/non-members register for an event?

Guests/Non-Members register for events in the same manner as members. However, certain registration fields for Guests/Non-members will not auto-fill (due to their non-existent profile) and they will not be eligible for members-only pricing on event fees/products.

Q: Can an organization register for an event without the names of the attendees?

Yes. The system requires guest names, but you can use a place holder name such as "Guest 1."

Q: Will we be able to block/hide inappropriate posts/comments/files?

Yes, Many of the YourMembership.com social features have an approval process that allows admins to review member-contributed content before it is made public. In addition, the forum system allows for forum moderators to monitor and remove inappropriate contributions.

Q: Where can I view existing sites?

Let us know what kind(s) of site(s) you are interested in and we’ll send you some live customer websites using the YourMembership.com platform.